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FAQs

Click on the sections below to get relevant FAQs

Unit Sizes
Q. What are the unit sizes available?
A. StorHub’s self-storage units range from 4 sq ft to over 2,000 sq ft in size.
Q. How to choose an appropriate storage unit?
A. Use the “Size Estimator” on StorHub’s website or visit our facility to estimate the size you may need for storage. StorHub’s friendly specialists will also work closely with you to provide a solution that best suits your needs. Pay only for the space you need! For more details, please contact us at +603 2141 9001.
Bookings
Q. How do I make a booking?
A. Visit us at Level 6-110 Sungei Wang Plaza to view the unit, and when you are ready, complete your registration with us and move in!
Q. How far in advance can I book a storage unit?
A. You may reserve the storage unit for as early as one week in advance.
Q. What is the minimum or maximum period of storage?
A. We offer flexible storage periods starting from one month.
Accessibility, Security & Insurance
Q. When can I access my storage unit?
A. Access Hour : 7am to 3am.
Q. Is there any insurance coverage for my items?
A. StorHub provides complimentary insurance coverage against fire and theft.
Q. Can additional persons have access to my unit?
A. Yes, you may authorise the registration additional persons to access your unit.
There will be a one-time charge of RM10 from the third registration onwards.
Q. Does StorHub offer high security facilities?
A. StorHub facilities are equipped with state-of-art security features like 24-hour CCTV surveillance around the facilities, and biometric security access.
Storers can use a padlock of their choice to lock their units and restrict access to the units.
Payment & Invoicing
Q. What are the modes of payment?
A. Payment can be made via Visa and Master, IBFT (InterBank Fund Transfer) or Cash at our facility.
Q. Will I receive invoices to inform me of due rental?
A. Yes, invoices are sent 16 days before rental due date via post.
Documentation
Q. What documents are required for company registration?
A.
  • Form 9 with company stamp
  • NRIC or passport of authorised personnel
  • Business card of authorised personnel
  • Company authorisation letter (if applicable)
Q. What documentation is required for personal registration?
A. Customers are to present their IC or passport upon registration.
Moving Assistance
Q. Do you have trolleys to assist me in moving my items?
A. Yes. StorHub provides free usage of trolleys and they are located at convenient points within the facilities.
Q. Does StorHub provide moving and packing services?
A. While we do not provide moving and packing services, we may be able to refer you to some movers.
Prohibitions
Q. What are prohibited for storage?
A. Live animals, perishables, explosives, flammable liquids, fuel, toxic materials and any items prohibited by law.
Packing Tips
Q. What do I need and where can I get them?
A.
  • Start off by determining the packing-box sizes and other materials you need.
  • A range of packing materials is available for sale at the reception offices.
  • Do not hesitate to approach our friendly service staff for help.
 
Q. Why do I need to label my boxes?
A.
  • Label your boxes and keep a record of inventory within each box.
  • This helps you to locate them easily when they are needed.
Q. How do I ensure easy retrieval and good ventilation?
A.
  • Leave space around perimeters of storage unit to aid ventilation.
  • Leave a walkway to the rear of storage unit for easy access.
  • Place frequently used items near to the door for easy access.
Household Items
Q. How do I pack them?
A. For Furniture:
  • Place pallet, corrugated board or mat on floor for sofas and mattresses (These should be standing on end).
  • Disassemble beds and tables; wrap table legs in paper.
  • Place tabletops side down if they cannot be disassembled.
  • Place lightweight chairs stacked ‘seat-to-seat’.
  • Keep upholstery off the floor.
  • Protect furniture with dust cover.
Q.
  For Appliances:
  • Refrigerators, freezers and washing machines should be dried thoroughly and stored with doors slightly ajar.
  • All cooking equipment should be cleaned thoroughly.
  • Protect appliances with stretch film.
Q.
  For Dishes and Glassware:
  • Tightly and individually bubble-wrap all glassware.
  • Leave no loose space in between or around box.
  • Do not place heavy items on these boxes.
Commercial Items
Q. How do I pack them?
A. For Documents:
  • Pack files, records and documents flat down to protect the spines of the folders.
  • Fill empty spaces in box with packing materials.
  • Do not over load; separate books from files and documents.
  • Do not place boxes directly on floor. Instead, place them on pallets to minimise moisture absorption.
Q.  
  For Metal Items:
  • Clean all metal equipment with a drop of machine oil to prevent rusting.
  • Protect appliances with stretch film.
Q.  
  For Electrical Items:
  • Ensure all equipment are clean and dry.
  • Equipment with doors should be kept slightly ajar.